Once your customer profile has been approved, within a few minutes a case manager will be assigned to you from your SurgeryPlanet. Your case manager will contact you for more specific details and discuss with you about the process and understand your Health care requirements.
You may then send Quote Requests to any of the hospitals/surgeons/ Health care providers that are listed in the eCarePlanet Health care Provider directory. Your Case manager will assist you in the process .
Within 24 to 48 hours you will receive Hospital Quotes and Treatment plans from the Hospitals/Healthcare providers. You may then schedule your Free doctor interviews with provider you choose and discuss your case privately with your chosen doctors.
After your conduct due diligence about the hospitals and interviews with doctors/surgeons/hospitals , you may select the provider of your choice and book your Surgery/Treatment date. Further, your case manager will assist you in getting your Medical Travel Visa, Air ticket, Hotel bookings, Pre-travel medical tests if required by your doctor, and give you all the details of your schedules and the process.
On your arrival at the destination, you will be received at the airport and accompanied to the hospital/hotel for the admission process. You will then meet with your Surgeon/doctor and health care team to discuss about your treatment plan and review your documents.
Once you are fully satisfied that you have made the right choice of provider, after reviewing the hospital , facilities and documentations, you may provide consent for your Treatment/surgery, pay the estimated amount costs to the hospital by check, travelers checks, wire transfer or cash. Your Treatment team will then guide you through the processes to undergo the Treatment as planned by your surgeon/doctor. At any point of the process, If you are not satisfied about your choice of Surgeon/doctor/hospital or for any reason decide not to undergo your treatment , you will be refunded all the money that you have paid on admission/booking, excluding the costs of treatment/services that your have received until then. Once treatment plan is completed by the provider and you are discharged from hospital, no refunds will be made.
After full recovery and a discharge note from your treating doctor/surgeon you may return home or choose to have a vacation at the destination before returning home. On release/discharge from the Health care provider, you will be given a complete file with your medical records and instructions either in hard copy or electronic format.
You will need to pay all your Hospital bills and any other pending bills for services provided to you by SurgeryPlanet or any other associated party,before you leave the hospital.